Data protection

1. Data protection

Website privacy policy and information for data subjects in accordance with Articles 13 and 14 of the EU General Data Protection Regulation.

1.1 General information

Information about the responsible body

Company: SOS Children's Villages Worldwide

Legal representatives: Prof. Dr. Sabina Schutter, Petra Sorge-Booms, Princess Susanne of Hesse

Address: Ridlerstraße 55, D-80339 Munich

Data protection officer for SOS Children's Villages Worldwide:

Dr. Sebastian Kraska
Marienplatz 2
80331 Munich
Tel: 089/18917360

Email: sos@iitr.de

The protection of your data is very important to us. We protect your data in accordance with legal regulations. Here you will find information about what data is collected during your visit to our website and how it is stored and used.

1.2 Usage data

When you visit our websites, you transmit data to our web server via your Internet browser (due to technical requirements). The following data is recorded during an active connection for communication between your Internet browser and our web server:

• Date and time of the request
• Name of the requested file 
• Page from which the file was requested
• Access status (file transferred, file not found, etc.)
• Web browser and operating system used
• Full IP address of the requesting computer
• Amount of data transferred.

For technical security reasons, in particular to defend against attempts to attack our web server, we store this data for a short period of time. We cannot draw any conclusions about individual persons based on this data. After a short period of time at the latest, the data is anonymized by shortening the IP address at the domain level so that it is no longer possible to establish a connection to the individual user. The data is also processed in anonymized form for statistical purposes; it is not compared with other data sets or passed on to third parties, even in excerpts.

 

Collection and use of personal information

You can use this website without disclosing your personal data. This refers to data that can be used to reveal your identity, such as your name, postal address, or email address. No personal evaluation of the information obtained by our provider when you visit this website takes place. Any personal data you provide on this website is provided on a voluntary basis.

As a matter of principle, the data you submit via our online forms is transmitted to us securely and encrypted. This prevents access by unauthorized third parties. We use the SSL procedure for this purpose, for which our website has been certified by Comodo CA Limited.

SOS Children's Villages collects personal data from donors, fundraising campaign initiators, and interested parties that is necessary for the purposes of fundraising and donation management, processing inquiries, and managing fundraising campaigns. This includes, for example, registering for a fundraising campaign, making an online donation, subscribing to a newsletter, or participating in a contest. We also use your address and, with your consent, your email address and telephone number in accordance with data protection legislation to send you your (annual) donation receipt and information about our charitable work.

Disclosure of personal information to third parties

Personal data will not be distributed, disclosed, lent, or sold to companies or organizations that are not part of the SOS Children's Villages organizational structure. In the event that third parties are called upon to provide administrative services such as credit card processing, these services will only be purchased on the condition that all personal information is treated as strictly confidential, used exclusively for the purpose of the commissioned services, and in accordance with the principles of SOS Children's Villages worldwide.

1.3 Cookies

Cookie settings with the cookie consent management tool (“Usercentrics”)

This website uses cookie consent technology from Usercentrics to obtain your consent to store certain cookies on your device and to document this in accordance with data protection regulations. This technology is provided by Usercentrics GmbH, Rosental 4, 80331 Munich, website: https://usercentrics.com/de/ (hereinafter referred to as “Usercentrics”).

When you visit our website, the following personal data is transferred to Usercentrics:

• Your consent(s) or withdrawal of your consent(s)
• Your IP address
• Information about your browser
• Information about your device
• The time of your visit to the website

Furthermore, Usercentrics stores a cookie in your browser in order to be able to assign the consents you have given or their revocation. The data collected in this way is stored until you request us to delete it, delete the Usercentrics cookie yourself, or the purpose for data storage no longer applies. Mandatory legal retention obligations remain unaffected. Below is a list of the different types of cookies that we and third parties use on the website: Strictly necessary cookies (=necessary), statistics cookies (performance cookies), marketing cookies. Usercentrics is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 (1) (c) GDPR.

 

Our website uses three different types of cookies.

 

1.3.1  Cookies necessary for the use of the website

These anonymous cookies are necessary for the use of the website. They are used, for example, for certain functions in the donation and contact forms on the website. If you deactivate these cookies, this may result in functional restrictions when using the website. Examples of this are cookies that control the delivery of the website via load balancers.

Use of Piwik Pro

We use the Piwik Pro tool to design our website in line with user needs. This web analysis service is open-source software that enables us to statistically evaluate user access to our website. The information generated in this way about the use of our website is stored in a cloud hosting service provided by Piwik Pro. As part of this process, your IP address is only processed in abbreviated form and is therefore anonymized. You have the option to object to processing for analysis purposes at any time:

 

1.3.2 Statistics or performance cookies

Statistics or performance cookies are only used if you actively consent to their use via the consent tool. You can revoke your consent at any time. Statistics or performance cookies are anonymous cookies that help us optimize the website. They enable us to analyze and optimize our website, transfer content more quickly, improve its technical performance, and identify any technical problems that may arise (such as cookies for web analysis programs like Google Analytics). You can revoke your consent at any time using the consent management tool.
 
Cookies for web analysis programs collect and store data in pseudo-anonymous form for marketing and optimization purposes. This data is used to create usage profiles under a pseudonym. Cookies may also be used for this purpose, but they only collect and store data in pseudonymous form. The data is not used to personally identify visitors to this website and is not merged with data about the bearer of the pseudonym.

The collection and storage of data for web analysis and optimization can be revoked at any time with future effect using the cookie tool.

 

1.3.3 Marketing-Cookies

Marketing cookies are set after your active consent via the consent tool and can be revoked at any time using the same tool.
We use these cookies to:

• To measure and optimize the effectiveness of an advertising campaign via a specific advertising network.
• To limit the frequency with which each ad is displayed to you.
• To display relevant ads that may be tailored to specific target groups (targeting).

These cookies register, for example, visits to our website, measure and analyze the number of transactions (e.g., donations and sponsorships) and clicks in relation to our advertising expenditure. Since these cookies are integrated by the advertising networks we use, we share this information with our partners. However, we do not link our marketing cookies to any information that could personally identify you, nor do we provide any personal information to advertisers or third-party websites.
 
In principle, you can opt out of participating marketing companies at “Your Online Choices,” an initiative of the European Interactive Digital Advertising Alliance (EDAA), which in turn is part of a self-regulatory code of the Interactive Advertising Bureau (IAB): http://www.youronlinechoices.com/de/praferenzmanagement
 
Furthermore, you can also adjust or deactivate the use of certain marketing cookies directly with the provider at any time here:

• Adform: https://site.adform.com/datenschutz-opt-out/​
• Facebook: http://de-de.facebook.com/privacy/explanation.php
• Google advertising (AdWords/YouTube): https://adssettings.google.com/authenticated?hl=de
• In addition, you can specifically customize the ads that are displayed using DoubleClick technology. To do this, please visit www.google.de/settings/ads and make the desired settings there.

 

1.4 Processing of customer data/prospective customer data

1.4.1 Data concerned:              

• Data provided for the purpose of executing the contract; any additional data for processing based on your express consent.

1.4.2 Purpose of processing:           

• Contract execution, including offers, orders, sales, and invoicing, quality assurance
• Categories of recipients: Public authorities in the event of overriding legal provisions
• External service providers or other contractors.
• Other external bodies, provided that the data subject has given their consent or that a transfer is permissible on the basis of overriding interests.

1.4.3 Third-country transfers:            

• Processors outside the European Union may also be used in the context of contract implementation.

1.4.4  Duration of data storage:  

• The duration of data storage is based on the statutory retention obligations and is generally 10 years.

1.4.5 Further information and contacts

In addition, you can assert your rights to information, correction, or deletion, or to restriction of processing, or your right to object to processing, as well as your right to data portability at any time. You can contact us by email, phone, or letter SOS Children's Villages worldwide, Ridlerstraße 55, 80339 Munich, call us at 089 / 17914-140, or send us an email at info@sos-kinderdoerfer.de. You also have the right to contact the data protection supervisory authority if you have any complaints.

Questions and suggestions
If you have any questions or suggestions regarding data protection, please send us an email at info@sos-kinderdoerfer.de.

2. Terms of Use

2.1 Payment Service Providers

Within the framework of contractual and other legal relationships, due to legal obligations or otherwise on the basis of our legitimate interests, we offer the persons concerned efficient and secure payment options and use banks, credit institutions and other payment service providers (collectively referred to as “payment service providers”) for this purpose.

The data processed by the payment service providers on their own responsibility includes, among other things:

• Inventory data (e.g., names, addresses), payment data (e.g., bank details, invoices, payment history), contract data (e.g., subject matter of the contract, term, donation category), usage data (e.g., websites visited, interest in content, access times), meta/communication data (e.g., device information, IP addresses)

The information is required to carry out the transactions. However, the data entered is only processed and stored by the payment service providers. This means that we do not receive any account or credit card-related information, but only information confirming or denying the payment.

The data transmitted to the payment service provider may be transmitted by the payment service provider to credit agencies. This transfer serves the purpose of identity and credit checks. For more information, please refer to the terms and conditions and privacy policy of the payment service providers.

The legal basis for data processing is Art. 6 (1) b) GDPR, i.e., the processing of your data is necessary for the fulfillment of the agreement on payment of your donation. (Furthermore, we also consider it to be in our interest to offer you effective and secure payment options and to be able to prevent fraud in this context).

Data will be deleted as soon as it is no longer required for processing purposes and there are no legal retention obligations.

2.1.1 Payments with Payone

• If you wish to pay for a donation with Visa, Mastercard, or PayPal, your payment will be authorized to us via PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main, Germany.
  
  For more information on data protection at Payone, please visit the Payone website at https://www.payone.com/datenschutz/.

2.1.2 Payment with PayPal

• Payment service provider and solutions. Service provider: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
  
  For more information on data protection at PayPay, please visit the PayPay website at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

2.1.3 Payment with Visa

• Payment services; service provider: Visa Europe Services Inc., London branch, 1 Sheldon Square, London W2 6TT, GB;
  
  For more information on data protection at Visa, please visit the Visa website at: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

4. Payment with Mastercard

• Payment services; Service provider: Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium;
  
  For more information on data protection at Mastercard, please visit the Mastercard website at: https://www.mastercard.de/de-de/datenschutz.html

6. Payment with American Express:

• Payment services; Service provider: American Express Europe S.A. Madrid, Hoja M-257407, Tomo 15348, Folio 204;
  
  For more information on data protection at American Express, please visit the American Express website at: https://www.americanexpress.com/de-de/firma/legal/datenschutz-center/online-datenschutzerklarung/

2.2 Guidelines for content use

Restrictions on the use of the website, including its content and features

Much of the content, features, and technology has been made available to us on the condition that the respective property rights are preserved. Other materials and technologies are the property of SOS Children's Villages worldwide.

Copying or using texts, photos, graphic elements, audio and video files, features, or other technologies for personal gain, commercial purposes, or inappropriate or illegal activities is not permitted. This also includes the use of material or technologies for private interests or activities that could harm SOS Children's Villages worldwide or are unrelated to our work.

Names and logos are protected by law and may not be used without written consent. If you have any questions, please contact info@sos-kinderdoerfer.de. Using or downloading material that is not your property or for which you do not have a license to use is prohibited and may constitute a violation of the law. Violation of copyright, trademark, or other proprietary rights may result in civil or criminal penalties. The above statements also apply to sending or storing information on our website that violates the law or infringes on the rights of third parties (in particular copyrights, trademarks, trade secrets, patents, data protection, and confidentiality).

Changes to the services offered and the content of this website

We reserve the right to change or discontinue content and services at any time without prior notice. In the event that we decide to discontinue a long-term support option for SOS Children's Villages, we will notify all registered donors provided we have their contact details.

Notifications about fundraising campaigns

As part of the fundraising campaign, information will be sent by email to the fundraiser creator and donors:

The fundraiser creator will be notified by email when:

• A fundraiser has been successfully created.
• A donation is made.
• the fundraising campaign is three weeks old.
• the fundraising campaign has not received any donations in the first 60 days.
• a fundraising campaign has reached its donation goal.

Donors will be notified:

• after they have made a donation.
• when the fundraiser creator publishes news about the donation.

If you do not wish to receive notifications or do not want your supporters to receive these notifications, please contact us at: anlass@sos-kinderdoerfer.de.

Content and settings by/from initiators

The user is fully responsible for their behavior on meine-spendenaktion.de and all content they post. Before participating or posting content, the user must ensure that their behavior or content does not violate any legal regulations, morality, or the rights of third parties (e.g., trademark, name, copyright, and data protection laws, youth protection regulations). In particular, the user undertakes to obtain the necessary consent from the parties involved, such as photographers or persons depicted or named, before posting texts or images.

The use of the website for advertising purposes is not permitted or is only permitted with the express consent of SOS Children's Villages worldwide.

SOS Children's Villages distances itself from pornographic, xenophobic, sexist, discriminatory, defamatory, or violence-glorifying content and reserves the right to block corresponding fundraising campaigns at its own discretion. The same applies to comments made by donors on the campaign pages. SOS Children's Villages expressly reserves the right to take further action against the respective author in the event of non-compliance with these terms of use.

If the user finds content on meine-spendenaktion.de that they believe violates existing laws or the terms of use, they shall notify SOS Children's Villages worldwide.

The user relationship as a registered user can be terminated by SOS Children's Villages worldwide or the user at any time by sending a written notice to info@sos-kinderdoerfer.de at the end of the month following the termination. The right to extraordinary termination for good cause remains unaffected. Good cause for termination by SOS Children's Villages worldwide shall be deemed to exist in particular if the user has violated the terms of use significantly or repeatedly or has provided false registration data.
SOS Children's Villages worldwide is entitled, irrespective of the right to extraordinary termination, to block the user from using individual or all functions of meine-spendenaktion.de. This applies in particular to the blocking of posting or changing content on meine-spendenaktion.de. Furthermore, SOS Children's Villages worldwide is entitled to block or delete all content posted on meine-spendenaktion.de.
Before termination for good cause or the blocking of a user or content, the user shall be given the opportunity to comment.

No liability for the content of third-party websites

Links to other websites may be provided via our website. As we have no control over these websites, we cannot accept any liability for their availability, nor can we recommend or accept any responsibility or liability for the content, advertising, products, or other materials available on or through such websites or resources. Furthermore, we accept no direct or indirect responsibility or liability for any damage or loss caused or allegedly caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such external linked websites or resources.

No liability for third-party websites

SOS Children's Villages worldwide may link its website to third-party websites in order to provide a special service or more detailed information on a specific topic. However, our privacy and data security statements no longer apply once you leave our website. We are unable to monitor the information collected about you on externally linked websites or the use of that information. Please refer to the privacy and data security statements of the third-party websites for their respective policies.

Liability for the use of meine-spendenaktion.de

With regard to the services offered free of charge on or via the website (such as setting up your own website and using the functions offered), SOS Children's Villages worldwide shall only be liable in the event of intentional or grossly negligent conduct on the part of its legal representatives or employees in the performance of their duties for the organization. These limitations of liability apply to all claims for damages, regardless of whether they are based on a breach of contract, a tort, or any other reason.

The place of jurisdiction and performance is Munich.

Questions and suggestions

If you have any questions or suggestions regarding our website, please send us an email at anlass@sos-kinderdoerfer.de.